About
Charities rely on their websites in ways that really matter. A confusing donation flow or a hard-to-find support page is not just a usability problem. It can be the difference between someone getting help or not.
Charity UX
Charity UX helps charities improve their websites so the people who matter most can find what they need and take action.
Charities rely on their websites in ways that really matter. A confusing donation flow or a hard-to-find support page is not just a usability problem. It can be the difference between someone getting help or not.
Why charities?
There is a difference between good work and meaningful work. Good work is solving a problem well. Meaningful work is solving a problem that matters.
Charities are doing things that count. Supporting people through difficult times, funding research, protecting communities and giving a voice to those who need one. Sometimes Charity websites don’t reflect that. Donation journeys are hard to navigate. Support pages are confusing. Visitors come looking for something and leave without it.
By helping improve your website, Charity UX connects it to real-world outcomes, so people get the help they came for and the help they need.
Charities are doing things that count. Supporting people through difficult times, funding research, protecting communities and giving a voice to those who need one. Sometimes Charity websites don’t reflect that. Donation journeys are hard to navigate. Support pages are confusing. Visitors come looking for something and leave without it.
By helping improve your website, Charity UX connects it to real-world outcomes, so people get the help they came for and the help they need.
Background
Charity UX is run by Graeme Swinton, a UX consultant with over 15 years of experience in UX and digital design.
Working with Amos Trust, Square Food Foundation, Watershed, YHA Groups and Empire Fighting Chance.
Working with Amos Trust, Square Food Foundation, Watershed, YHA Groups and Empire Fighting Chance.
Working together
After a few conversations to understand you and your audience, the focus is on what will make the biggest difference, what is not working and how to improve it.
Time is taken to listen and ask the right questions, so the next steps are clear. No jargon, no complicated processes, just work your whole team can act on.
Time is taken to listen and ask the right questions, so the next steps are clear. No jargon, no complicated processes, just work your whole team can act on.
Working with
Amos Trust
Amos Trust are a small, creative human rights organisation working with communities around the world to challenge injustice and build hope.
Square Food Foundation
Square Food Foundation is a Bristol-based charity that works to reduce hunger, improve health and bring people together through food and cooking.